Refund policy

Exchanges and returns

You may request an exchange or return within 14 days of receiving your order. Items must

be unworn, unwashed, and in their original condition with all tags and packaging attached.

Non-returnable items

For hygiene reasons, [e.g. underwear, hijab under scarves, items on final sale] cannot be returned or exchanged unless they are defective.

Defective or wrong items

If you receive a damaged, defective, or incorrect item, contact us within 1 hour of delivery

with photos send to Esca page or on what’s app number. We will replace it or refund you in

full, including shipping costs, at no charge to you.How to request a return

Contact us at [ support@esca-fashion.com / +201010350111 ] with your order number and the reason for

return. We will arrange a courier pickup. For returns not caused by our error, a return

shipping fee will apply.

Refunds

Once we receive and inspect the item, refunds are processed within [7–14] days. Card

payments are refunded to the original card; cash-on-delivery orders are refunded via [bank transfer / wallet such as InstaPay or Vodafone Cash]. Original shipping fees are non-

refundable unless the item was faulty or incorrect.